DSS Daily Status

## Summary The meeting focused on addressing critical issues causing approximately 700 invoices to be stuck in the DSS (Data Submission Service) queue, primarily due to two distinct root causes. A deep dive was conducted to understand the failure mechanisms, assess the current state, and outline the necessary corrective actions. ### Root Cause Analysis: Failed Invoice Reprocessing A significant issue identified was the lack of an automated system to handle invoices that fail initial processing. This has led to a large backlog that requires manual intervention to clear. - **Missing Automated Reprocessing:** It was confirmed that while a method for automated reprocessing exists in the code, it has been commented out and is not operational. The proposed solution is to review, refine, and reactivate this mechanism. - **Proposed Implementation Schedule:** The plan is to implement an automated nightly job to reprocess failed invoices, with a suggested execution time of 2:00 AM EST. This is considered a high-priority task that needs to be completed by the following week. ### Investigation into Stuck Invoices The discussion involved a live analysis of the DSS queue to quantify the problem and identify specific error patterns. The initial figure of 700 stuck items was refined to a more precise count of 624 invoices specifically failing in the DSS pre-audit stage. - **Quantifying the Problem:** A real-time query was executed against the system to pull all current error messages from the failed DSS audit workflow, providing a clear dataset for analysis. - **Discovery of Critical Failures:** The investigation revealed alarming instances of live bills from major clients (e.g., Victor, Constellation) failing the pre-audit process, indicating a systemic issue affecting real-time operations. ### Critical System Flaw: Client Identification Logic The most severe problem uncovered is a fundamental gap in the system's logic for identifying the client associated with invoices uploaded via the File Watcher (FTP), leading to a high rate of failures. - **Systemic Failure for File Watcher Uploads:** It was determined that the system possesses **zero logic** to determine the FDG client for bills ingested through the File Watcher. This means any invoice uploaded via this method is almost guaranteed to fail the DSS pre-audit with errors like "Unable to identify client." - **Immediate Operational Impact:** This flaw renders the File Watcher upload path functionally unusable for client billing until the underlying logic is implemented, as these invoices become permanently stuck in the queue. - **Potential Workaround:** A potential alternative for clients is to use the bulk upload functionality within FDG Connect, which may not be subject to the same identification issue. ### Action Plan and Communication Strategy A two-pronged approach was formulated to address the immediate crisis and prevent future occurrences, involving both technical fixes and stakeholder communication. - **Technical Verification:** An immediate action item is to confirm the existence and effectiveness of any client identification logic that parses information from the file names of uploaded invoices, as this was suggested as a potential but unverified existing feature. - **Stakeholder Communication:** Once the technical details are confirmed, a communication must be sent to the relevant team (e.g., Afton's team) to inform them that invoices are failing because the expected file naming scheme or client identification protocol is not being followed. This will help mitigate the inflow of new problematic invoices.