Queue Priorities Update

## Queue Prioritization System Updates The queue system is being restructured to prioritize live builds and specific high-value clients, with Victra identified as the initial priority client. - **Current queue adjustments**: The existing queue now exclusively handles live builds to accelerate processing, with new client-specific queues planned for imminent deployment. - **Prioritization logic**: A fixed prepay-first approach (1-day SLA) will be implemented immediately, leveraging system status report data to flag overdue items. Future enhancements may include dynamic prioritization via a dedicated UI. - **Overdue handling**: Postpay items (3-day SLA) will be escalated when exceeding their window, though invoice processing limitations require further refinement for true past-due identification. ## Ascension Client File Transfer Method A solution was finalized for Ascension to transition scanned paper bills during their migration, emphasizing efficiency and minimal manual intervention. - **Google Drive selected**: A shared client-specific folder will be created for Ascension to upload PDFs, avoiding inefficient email transfers or FTP setup delays. - **Process ownership**: Rachel Beck will manage file retrieval from the folder, with backup personnel designated to ensure continuity during peak periods. - **Temporary scope**: This method applies only to the initial transition month, with no recurring file transfers anticipated. ## Final Bill Identification for Simon Client Strategies were discussed to flag final bills within Simon's 6,700-account dataset to prevent erroneous activation of inactive accounts. - **System limitations**: No automated report exists to identify final bills pre-processing; the "final bill" flag only triggers after UVM processing and account inactivation. - **Workaround approach**: Relying on explicit "final bill" notations on invoices or client-provided closure confirmations, with manual notation during setup where possible. - **Resource constraints**: Development of automated solutions is deferred due to DSSAI workload priorities, leaving Mary's team to handle exceptions manually. ## PNG-to-PDF Conversion for Simon A technical process was outlined to convert 6,000+ PNG image links to PDFs for Simon using existing automation tools. - **Script deployment**: A pre-built script (developed by Chris/Tim) will process links in ~20-60 minutes, requiring clear output folder specifications and naming conventions. - **Duplicate management**: Expected duplicates in the dataset will be handled during processing, with Adrian providing execution support and troubleshooting. - **Access coordination**: Script access issues will be resolved via direct Teams file sharing if repository permissions are delayed. ## Share Drive Storage Management Capacity constraints on the DS Share Drive prompted discussions on retention policies and storage solutions. - **Retention ambiguity**: No formal SLA governs setup invoice retention, though audit compliance concerns warrant caution before deletion. - **Space recovery options**: Proposals included deleting legacy setup invoices from completed onboardings or exploring storage expansion, pending Terra's guidance. - **Platform SLA alignment**: Post-setup invoices covered by platform SLAs may be prioritized for deletion, while isolated setup documents require policy clarification.